FAQs

You can access and submit the following forms through Online Banking for your convenience:

• Change of Address Form
• Stop Payment Form
• Opt-In Consumer Form

Yes, you can use the Opt-In Business Form available within Online Banking to add Overdraft Protection for your ATM and debit transactions.

Our Switch Kit Form, available within Online Banking, makes it simple. Follow the steps in the form to move your accounts hassle-free.

We prioritize your security and use industry-recognized safeguards to protect your personal information. When notified of potential fraud, we may restrict debit card usage in certain geographic regions to protect your account.

• Regularly monitor your account activity and report unfamiliar charges immediately at 724.206.1170.
• Notify us in advance if you are traveling outside Pennsylvania by calling 724.206.1170.
• Use Card Control within the Washington Financial Bank mobile app to manage your debit card functionality.

Contact us immediately:

• Call 724.206.1170 to report unfamiliar charges.
• We will replace your debit card and issue new account numbers if necessary.

Check your credit report:

• Review your credit report with all three reporting agencies to catch any discrepancies or fraudulent activity.
• Equifax
• Experian
• TransUnion

File a fraud alert:

• Contact any of the credit reporting agencies above to open a fraud alert, which can help monitor for suspicious activity.

Contact law enforcement:

• File a police report for documentation to verify to creditors that you have been a victim of fraud.

Seek government assistance:

• Use resources from the Financial Federal Enforcement Task Force (www.stopfraud.gov) for further support.

Complete an Identity Theft Report with the Federal Trade Commission at www.identitytheft.gov.

You can manage and monitor your debit card functionality using the Card Control feature within the Washington Financial Bank mobile app.

If you notice any unusual activity while traveling, contact us immediately at 724.206.1170. To prevent issues, notify us before traveling out of Pennsylvania.